FREQUENTLY ASKED QUESTIONS


Why should I avail REz services?

Managing your property and ensuring it is properly maintained and also provides you with optimum income, needs dedicated time and effort. Often times this is confused to being just a matter of finding a tenant and letting it out. If you’re one of those think twice. Have you tried accounting the cost of managing, renting out and tracking your let-out property?

We offer a broad range of services; please visit our Service listing page for a comprehensive list of services.


Why Should I choose REz?

REz team has over 7 years of experience in managing, letting out properties in Bangalore for family and friends. We decided to go Professional and provide our services to a wider audience at a larger scale, to help fellow property owners by leveraging our learnings and knowledge.

In summary you get to leverage the wide experience at a minimal cost…we make it really EAZY for you.


What services does REz provide?

We offer a broad range of services to suit your property management needs. Our service listing page has a comprehensive list. You can pick and choose from the basket of services.

Our advisers can recommend the most suitable set for you.


How can REz help me?

With an experienced team from REz you can get the following-

• Minimizing vacancy periods between tenants moving out.

• Get best rates for additional services like painting, maintenance and repairs through our network.

• Not worry about proper upkeep and maintenance of your property.

• Finding best price for your property

• Not worrying about attending to tenant’s calls for assistance.

• Not to worry about dealing with brokers.

• Regular visits to property.


What are your charges?

Our charges are competitive and can be tailored to suit your specific needs. Please give us a call at +91-80950-16638 for details.


How do I avail your services? How do I get started?

Our new property onboarding process works thus-

a. Our executive will visit your property to make an assessment of the renting potential.

b. Thereafter you’ll be required to provide us photo-copies of the following documents to reconfirm your ownership-

• Sale deed

• Khata

• Previous tax paid receipt

c. You choose the basket of services and signup by paying a membership fee.

d. Property upkeep charges can be paid upon letting out the property.


What is your payment schedule?

Our payment schedule works thus-

• Membership Fee - to be paid at the time of signup for our services

• Annual Property Management Charges -To be paid at the beginning of the year; First payment to be made upon shortlisting a tenant.

• Incidental Expenses Deposit (REFUNDABLE after deducting expenses)– At the time of signing up


I'm a representative of the owner, can you help me let out the property?

Yes, most definitely. You can do so after suitably proving your credentials to let out the property.


I'm abroad/reside outside Bangalore, how can I avail your services?

Our services are as much applicable if you reside outside Bangalore. Correspondence charges (if any) needs to be borne by the Owner. Please feel free to contact us.


What is the duration of maintenance agreement?

Maintenance agreement is for a period of 2 years and can be renewed at the discretion of both parties.


How do I terminate services your services?

Property management agreement can be terminated with an advance notice of 2 months.


What are the expectations/responsibilities of an owner? What does it take to avail smooth un-interrupted services?

Please ensure the following so that we can serve you better-

• Ensure that REz is updated on any vacancies, tenant requests in a timely manner.

• Ensure that REz is plugged into any apartment notifications/communications that may be needed to provide efficient services.

• Let your tenant know that you’re availing our services and that they can reach us instead of bothering you in times of need.

• Ensure that your incidental expenses deposit is topped-up to allow us to attend to any urgent issues


To whom will you let out my property?

REZ shall shortlist tenants meeting the considerations notified to us by the Owner. Property shall be let out only after a go ahead from the Owner.


Can I also check on the property?

For sure, as the Owner you're free to check on the property after suitably notifying the tenant.


How do I pay my property taxes?

If you have a PID you can pay your tax online. Besides our Tax helpdesk can help you file your Property tax in a timely fashion.


Do I need to let out the property to REz?

No, your property shall be let out to a tenant directly. REz will help shortlist tenants for your property.


Do I need to give you a GPA?

For property directly let out to tenants, GPA is not necessary. The contract agreement shall suffice.


SERVICE FAQs


What services does REz provide?

Please visit our Service listing page for a comprehensive list.

Should you need an unlisted service, feel free to reach us and we'll find a way to help you.


How do I know the amount spent on repairs?

REz shall ensure that the charges incurred are appropriately reported by way of a monthly expenses report. Major works shall be undertaken only after confirmation from the Owner.


How can I keep track of expenses incurred?

REz shall provide a periodic report of the Incidental Expenses account of the Owner.


What SLAs can I expect from REz?

We are committed to being available for your property needs in a timely manner. We shall ensure the the needs of your property are addressed in a timely manner.

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